Delivery & Return
Safe and secure experience!
Delivery Options Overview
WoodMart offers ideal shipping methods for any requirement. Be it low priced through DHL/Standard Parcel Post, more quickly via DHL Express (Germany only) or UPS, or especially reliable and secure by a specifically trained freight forwarder. And in addition you can also pick up your order yourself at our Shop if you prefer. On this page you´ll find an overview of all available shipping methods.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Small items
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Standard delivery Get it in 3-5 working days |
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Orders over $100: All day delivery. Order anytime: |
FREE |
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Orders under $100: All day delivery. Order anytime: |
$5 |
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Weekday time slot from 12noon - 5pm. Order by 9pm. |
$10 |
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Next day delivery Get it next day, 7 days a week |
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All day delivery. Order by 9pm. |
$5 |
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Weekday time slot from 12noon - 5pm. Order by 9pm. |
$10 |
What do we mean by small? Just about everything under the sun except for major kitchen/laundry appliances and TVs over 43″.
Large items
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Standard delivery Get it in 2 working days |
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All day Delivery from 7am - 8pm. Order anytime: |
Fromu$20 |
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Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order anytime: |
From $35 |
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Next day delivery it next day on weekdays |
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All day delivery from 7am - 8pm. Order by 7pm: |
Fromu$30 |
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Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order by 7pm: |
From $45 |
Warranties
Claiming a Warranty Issue
If you believe your product is defective and qualifies for a warranty claim, please complete the Return/Warranty Claim Form to initiate the process. Zanbeel acts only as a facilitator by forwarding your product to the respective distributor or vendor; we are not responsible for any warranty rejections made by them.
Defective or Faulty Products
All warranty-covered defective products are sent to the original distributor/vendor for repair, replacement, or refund, based on their specific warranty policies. Warranty claims may be rejected if the product:
Shows signs of physical damage
Was installed improperly
Has been misused or abused in any way
Is missing its original packaging
Replacing Faulty Equipment
We will process warranty claims for faulty equipment only after the official service provider has verified the issue. Please allow up to 20 working days for the full warranty process to be completed.
Warranty Eligibility
Warranty applies only to products that clearly mention warranty details on their product pages. If no warranty information is listed, the product is not covered under warran
Returns
Products Not as Described
At Zanbeel, we stand by the quality of our products and want you to be fully satisfied with your purchase. If a product does not match its description on our website, you have 7 working days from the date of delivery to request an exchange or cancel your order. To qualify, the item must be:
Unopened and unused
Undamaged
Returned with all original packaging materials and documentation
Unboxing Video Requirement
To ensure a valid claim for damaged or incorrect items, customers are strongly advised to record an unboxing video at the time of opening the parcel. This video must:
Clearly show the sealed package
Capture the entire unboxing process
If this video is missing or recorded after unboxing, the return or exchange claim will not be accepted.
Tampered or Damaged Seal
Before accepting your delivery, please inspect the parcel seal carefully. If the seal appears tampered with or damaged, do not accept the package. Contact us immediately so we can resolve the issue.
